Shipping & returns

Shipping

Standard shipping is free on every order, with no minimum spend.

Orders leave China within one to three business days. Most orders to the United States arrive in about 15 days; in rare cases it can take up to 20. Other countries can take a few days longer. You get a tracking number by email as soon as the parcel is handed to the carrier.

We ship to the United States, Canada, Australia, New Zealand, Japan, Singapore and Hong Kong. Nothing is added at checkout for duty or tax in these countries, and nothing is owed on delivery.

Returns

Wrong size? Keep it. Within 30 days of delivery, we send the same piece in the right size for a flat $12. There is nothing to send back: the one that doesn't fit is yours to keep, or to pass on to a friend or someone in your family.

Fill in our short size exchange request (it takes a minute), or email us with your order number, the size you have and the size you need. Same style and colour, one piece per order, up to twice in any 12 months. We check that your size is in stock before we ask for the $12. If it is sold out in your colour, you can choose to wait for it to come back, take the same size in another colour, take the same size in another style at a similar price, or take store credit for the full price of the piece plus $10. If none of those suit you, we refund that piece in full.

Faulty, damaged in transit or the wrong item? Email us a photo within 14 days of delivery and we send a free replacement. There is nothing to send back. Normal wear, damage from washing against the care label, and accidents are not covered. If we can't send a replacement, we refund that piece in full.

You can cancel any time before your order is dispatched, and the full amount goes back the same day. Once it has a tracking number it is on its way from China and we cannot cancel it or refund it.